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In an increasingly competitive market place, building a business ultimately comes down to providing excellent service.

TrainSmart (incorporating MCT) was established in 2002 to assist companies to develop outstanding customer service levels. The training is suitable for all industries, with specialized courses on offer for the hospitality and shipping industries. Industry-specific customized courses are also developed to match specific requirements.

Companies have reported a marked improvement in customer relations and in staff confidence. See our client base and client endorsements for further details.

About the Presentermaureen

Maureen Cohen holds a Bachelor of Arts Degree in Education and a Diploma in Higher Education from the University of Natal. In addition she holds a Diploma in Remedial Education from The University of South Africa.

Maureen has been a teacher and facilitator for 25 years. She conducts regular workshops in all service industries, including the hospitality industry. She specializes in communication skill, management training, teambuilding & motivational training.

She has presented seminars and workshops throughout Southern Africa for various industries including: Shipping, Banking, Wholesale and Retail industries.

Maureen specializes in in-house training that is tailored to the specific industries.

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